Cancellation Policy
24-Hour Order Cancellation Policy
At Physical Media Vault, we understand that plans can change, and we aim to provide flexibility for our customers. To ensure a smooth shopping experience, we have established the following order cancellation policy:
Order Cancellation Window:
- Customers may cancel their order within 24 hours of placing it for any reason and receive a full refund.
- Cancellations requested beyond the 24-hour window may not be possible if the order has already been processed or shipped.
How to Cancel an Order:
To cancel your order, please follow these steps:
- Email us at info@physicalmediavault.com with your order number and "Cancellation Request" in the subject line.
- Provide your full name and contact details in the body of the email.
- Our team will review your request and confirm the status of your order cancellation as soon as possible.
Important Notes:
- Orders that have already been shipped cannot be canceled. In this case, you may refer to our return policy for guidance.
- Refunds for canceled orders will be processed within 5-7 business days and returned to the original payment method.
- If your order included special instructions or custom requests, cancellation may not be possible depending on the status of fulfillment.
We appreciate your understanding and are committed to providing exceptional service. If you have any questions or concerns, please contact us at info@physicalmediavault.com.