Return Policy
At Physical Media Vault, we are committed to providing high-quality physical media products to our customers. Due to the nature of our products, we do not accept returns on any items unless they arrive damaged or if the product received is different from what was ordered.
Damaged or Incorrect Item Policy
If you receive a damaged product or an item that is different from your order, we are happy to assist you with a replacement or refund. Please adhere to the following guidelines:
- Notification Window: You must contact us within 30 days of delivery to report any damage or incorrect item.
- Proof of Issue: Provide clear photos of the damaged product or incorrect item along with the original packaging.
- Resolution Options: Based on product availability, we will either issue a replacement or a full refund.
How to Initiate a Claim
- Email our customer support team at info@physicalmediavault.com or via the form below with your order number and photos of the damaged or incorrect item.
- Our team will review your claim and respond within 2 business days.
- If approved, we will process a replacement or refund as quickly as possible.
Non-Returnable Items
We do not accept returns for:
- Unwanted or mistakenly ordered products.
- Opened or used items.
- Items that do not have visible physical damage upon arrival or do not differ from what was ordered.
For any questions regarding our return policy, please contact us at info@physicalmediavault.com.
Thank you for shopping with Physical Media Vault!